FAQs

Please contact us immediately to correct the error as most of out orders are shipped within 24 hours. If your package has already been shipped, you will have to create a new order using the correct address.

If your item(s) are returned for this reason, you will have to pay the shipping fee again. Because the item has gone through the shipping process, we are unable to use the same shipping label and will need to create a new one.

We are not responsible for anything caused by the shipping carrier, but we will assist you with providing documentation to file a claim. If your item is received open (product spilling out due to a busted bottle) or broken, we will replace the item free of charge.

We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return with a valid reason (excluding weekends). Due to the nature of our products, we are unable to refund an item simply because you changed your mind. Refunds are mainly issued in cases where the transaction was fraudulent, and we are contacted by the cardholder’s bank or there was an error on our part. All other refunds will be considered on a case-by-case basis.

To be eligible for a return, your item must be in the same condition it was received in, unopened and in its original packaging. To start a return, you must contact us at: Info@shophonestlybare.com . If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund. You can always contact us for any return question at: Info@shophonestlybare.com
Unfortunately, we cannot accept returns on sale items or gift cards.